About the Data
Robocall Records publishes the complaints that consumers file with two federal agencies about unwanted calls, organized by phone number, area code, state and topic. This page explains where the data comes from, how we process it and what it can and cannot tell you.
Where the data comes from
Federal Trade Commission (FTC). Every business day the FTC publishes the Do Not Call and robocall complaints it received, including the number that made the call, the date and time, the consumer's city and state, the topic and whether the call used a recorded message. We download these files from the FTC's Do Not Call data page.
Federal Communications Commission (FCC). The FCC releases its informal consumer complaints as open data. We use the complaints filed under "Unwanted Calls", which can include the caller ID number, the type of call or text and, in some cases, a call-back number the caller gave. Source: FCC Open Data.
North American Numbering Plan Administrator (NANPA). NANPA's central office code records tell us which state, rate center and carrier each area code and prefix was originally assigned to. Source: nanpa.com.
How we process it
We update the site every day. New FTC files are published on business days, so most changes appear Monday to Friday.
Phone numbers are normalized to 10 digits, and invalid or fictitious numbers (for example 555-01XX) are discarded. Each complaint is stored once, even if it appears in more than one file.
A number gets its own page in search engines only when it has at least 3 complaints, or 2 when it is mainly reported in, or uses an area code from, New York. Numbers below that threshold can still be looked up on the site, but their pages are not indexed, so that one mistaken report does not become a public listing.
Pages for numbers with no new complaints in three years are removed from search indexing.
What we publish and what we do not
For each number we show the number of complaints, their dates, topics, the states and cities consumers reported, whether the calls used a recorded message and the source agency.
We never publish the names, phone numbers or addresses of the people who filed complaints. The agencies do not release that information, and we would not publish it if they did.
Limitations you should know about
Complaints are not verified. Neither agency checks the facts consumers report before releasing the data, and neither do we.
Caller ID can be faked. Scammers often display numbers that belong to someone else, including local numbers ("neighbor spoofing"). A number with many complaints may have been spoofed, and its owner may have nothing to do with the calls.
Carrier information is historical. NANPA records show the carrier a prefix was first assigned to. Numbers can be ported to other carriers.
Locations are typed by consumers. City names may be misspelled or missing, and many FCC complaints do not include a phone number at all.
Coverage is not complete. Most unwanted calls are never reported, so a number with no complaints is not necessarily safe.
Corrections and questions
If you think a page is wrong, or you own a number that is being spoofed, write to [email protected] with the number and the details. We cannot change official complaint data, but we can add context to a page and review whether it should appear in search results.